Terms & Conditions

 

QUALIFICATIONS: We sell only to legitimate retailers and will need a copy of your state issued resale license or other proof of resale.  This protects you from consumers that try to buy direct.  NO FFL IS REQUIRED.

TERMS: All orders for new United States and interntionally based customers will require payment unless paid for in advance with cash, check, or a Wire Transfer. 

 RETURNED CHECKS: There is a *$25.00* service charge for all returned checks and the customer will be placed on cash only terms. The customer will be responsible for any collection costs incurred in obtaining restitution.

 

UNSATISFACTORY OR DAMAGED MERCHANDISE RETURNS:

To be eligible for return the item(s) must meet the following criteria:

  1. Benhalex must be notified of the intent to return the item(s) within 30 days of our shipping date. 
  2. The item(s) must be in their original condition, unopened, and with no retail marking or stickers.

 Return merchandise to:

Benhalex Corp
Attn: Return Dept.
113 Flagship Dr.
Lutz, FL 33549
 

  • A 15% restocking fee will be charged for all items returned unless the return is a result of an error made by Benhalex.
  • Refunds will be applied to original payment method or in the form of a gift code. 

 

Benhalex is not responsible for merchandise damaged in shipping. Refuse damaged cartons. Save all shipping cartons from damaged goods until your claim is settled. Open and inspect damaged cartons from truck lines before the driver leaves. Notify a Benhalex Representative when a claim has been filed.

If freight is to be reimbursed on damaged goods before returning, a copy of the freight receipt must be enclosed in the returned merchandise box.

 

SHIPMENT SHORTAGES: Any item billed, but not received, must be brought to a Customer Service Representative’s attention within (30) thirty days of invoice date. No credits will be given after that time.

 

REFUSED SHIPMENTS: Unless instructed otherwise by our sales office, do not refuse shipment (except damaged cartons), as this results in unnecessary freight and handling charges. A $20.00 or 15%, whichever is greater, restocking fee will be charged.

If an entire shipment is returned from an open terms account, for reasons beyond our control, we will assess a $20.00 or 15%, whichever is greater, restocking fee to credit being issued.

 

WIRE TRANSFERS: We do accept payment by Wire Transfer. Instructions will be provided after you choose the Bank Transfer payment method at checkout and place your order.  A $25 fee will be charged if the transaction was rejected or returned by your bank. 

 

Benhalex Corp. reserves the right to revise these policies at any time without prior notice.